Nayeli The Label

Last updated: 15 October 2026

1. Introduction
Welcome to Nayeli The Label. We are committed to protecting your privacy and ensuring that your personal information is handled safely, securely and responsibly.
This Privacy Policy explains how Nayeli The Label collects, uses, stores and protects your personal information when you visit our website, browse our collections, make a purchase or contact us.
By using our website, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

2. Information We Collect
When you visit our website or make a purchase, we may collect the following information:

Personal information: Your name, billing address, delivery address, email address and telephone number.

Order information: Details of the products you purchase, your order history, returns and exchanges.

Payment information: Payments are processed through our chosen payment providers. We do not intentionally store your full payment card details on our own systems.

Technical information: Your IP address, browser type, device information and how you interact with our website.

Marketing preferences: Whether you choose to receive promotional emails, updates and information about new collections.
We only collect information that is reasonably necessary to operate our business and provide our services.

3. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders.
Arrange delivery and provide order updates.
Respond to enquiries, complaints and customer service requests.
Process returns, refunds and exchanges.
Manage payments and help prevent fraudulent transactions.
Improve our website, products and shopping experience.
Send marketing communications where you have consented or where otherwise legally permitted.
Meet our legal, accounting and regulatory obligations.
We will not use your personal information for purposes that are incompatible with the reasons it was collected, unless permitted by law.

4. Payments and Third-Party Services
Nayeli The Label may use third-party providers, including Squarespace and payment processing services, to operate our website, process payments and manage orders.
These providers may process personal information on our behalf or independently in accordance with their own privacy policies and applicable legal obligations.
We encourage you to review the privacy policies of any third-party payment or service provider you use through our website.

5. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers where necessary to operate our business, including:
Website hosting and e-commerce providers.
Payment processors.
Delivery and courier companies.
Website analytics and marketing providers, where applicable.
Accountants, professional advisers or legal representatives where necessary.
Authorities or law enforcement agencies where we are legally required to do so.
We only share information where there is an appropriate legal basis and where it is necessary for the relevant purpose.

6. Cookies and Website Tracking
Our website may use cookies and similar technologies to ensure the website functions properly, remember preferences, understand website traffic and improve your shopping experience.
Some cookies may be provided by Squarespace or other third-party services integrated into our website.
Where required by law, we will ask for your consent before using non-essential cookies or tracking technologies.
You can manage cookies through your browser settings and, where available, our website’s cookie preferences. Disabling certain cookies may affect some website features.

7. Marketing Communications
If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you updates about new collections, exclusive offers, product launches and news from Nayeli The Label.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
We will only send marketing communications in accordance with applicable data protection and electronic marketing laws.

8. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online platform or electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.

9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, managing customer relationships, resolving disputes and complying with legal and accounting requirements.
The length of time we retain information will depend on its nature and the applicable legal requirements.
When information is no longer required, we will take reasonable steps to securely delete it or anonymise it.

10. Your Privacy Rights
Under applicable UK data protection law, you may have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request the deletion of your personal information in certain circumstances.
Request that we restrict how we process your information.
Object to certain types of processing, including direct marketing.
Request a copy of certain information in a portable format.
Withdraw consent where we rely on consent to process your information.
Complain to the Information Commissioner’s Office (ICO).
These rights are subject to certain legal conditions and exceptions.
To exercise your rights, please contact us using the details provided below.

11. International Data Transfers
Some of our website, hosting, payment or other service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps to ensure that the transfer complies with applicable data protection law and that appropriate safeguards are in place where required.

12. Children’s Privacy
Our website is intended for individuals who are legally able to make purchases under the laws applicable to them.
We do not knowingly collect personal information from children where doing so would be unlawful. If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the matter.

13. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of websites that we do not operate.
We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
Any updates will be published on this page, together with a revised “Last updated” date where appropriate.

15. Contact Us
If you have any questions about this Privacy Policy, how your personal information is handled or how to exercise your privacy rights, please contact:

Nayeli The Label
Email: nayelithelabelltd@gmail.com